Frequently Asked Questions
Everything you need to know about your Spongellé experience.
What is a Spongellé Body Buffer?
A Spongellé Body Buffer is an all-in-one beauty treatment infused with luxury fragrance, creamy body wash, and skin-softening ingredients, designed to exfoliate, cleanse, and hydrate simultaneously.
How long does each buffer last?
Depending on the size and collection, our buffers are designed to last anywhere from 5 to 30+ washes. To extend the life of your buffer, squeeze out excess water after each use and store it in a dry place.
Are Spongellé products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All Spongellé products are vegan-friendly, cruelty-free, and formulated without parabens or harsh sulfates.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery within the continental U.S. usually takes 3-7 business days.
What is your return policy?
Due to the personal nature of our products, we can only accept returns on unopened and unused items within 30 days of purchase. Please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Shipping rates and delivery times vary by location and will be calculated at checkout.